Sign Up:

• How much does it cost to subscribe to Clinical Digest paid services?

(1) We currently offer the following plans for new users to sign up: $14 USD/Month ($168 USD billed every 12 months), $16 USD/Month ($96 USD billed every 6 months) and $20 USD/Month (billed every month).
(2) We also offer a one-time payment option to get the services for a fixed period of time, e.g. 6 Months ($96 USD). This option mainly serves the users whose cards do not support US dollars or recurring payments.
(3) The above prices do not apply to the existing accounts.

User Signup

 

• If I do not receive the email confirmation after making the payment, what should I do?

After you create an account, you should immediately receive an email confirmations from us (with login information). If you do not receive the confirmation in 1 hour and have already checked the junk/spam folder, then please contact us at team@clinicaldigest.org. It is possible that our emails sending to you were blocked by your email service provider, so please also include a different email address so that we can send the reply to both addresses.

 

• I probably signed up with a wrong email, what should I do?

Please contact us at team@clinicaldigest.org. In your email, please tell us the time when you signed up and what payment method you used to sign up.

 

• Can I update my preferences after signup?

You can visit “Account | Update Interests” after signing in to update your name, affiliation, interests, preferences to receive daily digests and keywords/authors to follow. The only thing that cannot be updated is Email, which serves as your account ID.

 

• Where can I see my account expiration date?

After signing in, check out the Account | User Information page. You will find the account expiration date there. If your account is on an active monthly/yearly plan, there is no expiration date.

 

• How to renew the one-time payment option (e.g. the 6-month plan)?

The 6-month plan is designed for users whose credit cards do not support US dollars or recurring payments. When you subscribe to the 6-month plan, we will create an account using your email, and the account is set to expire in 6 month. Before your account expires, you can use the same email to subscribe again, which will extend your previous expiration date by 6 months. If you subscribe again after your current account has expired, we will create a new account for you.

 

• Can I try your services before signing up?

To help users set the right expectations on what our services can do, we encourage every user to try our services for free before signing up. In fact, almost all our existing paid users tried our services before making the payment. There is a limit on free daily quota of 5 review / 10 rewriting / 10 question-answering jobs. Once the daily limit is reached, one can come back in 24 hours to keep trying the services. If one needs more jobs to be processed in a single day, one needs to subscribe to our paid membership, and use our services with no daily limit.

Cancellation & Refund Policies:

• What is your cancellation policy, refund policy and how to cancel the subscription?

Your payment method will be charged at the beginning of each billing cycle unless you cancel before then. To avoid future charges, please cancel the subscription before the end of the current billing cycle. We also send out a reminder email 3 days before the renewal date. The monthly/half-yearly/yearly subscriptions can be canceled at any time to stop all future payments via the “close account” link. The account will remain valid till the end of the current billing cycle and then be permanently closed. The one-time payment option (e.g. the 6-month plan) does not offer the cancellation choice, since it will automatically expire in 6 months. Paper digest subscriptions are non-refundable, and Paper Digest will not prorate any fees paid for a subscription that is terminated before the end of its term. For the extremely uncommon situation where an account’s activity violates our terms of use or the law, the account will be terminated before the end of the billing period, and no refunds will be issued.

If you intended to cancel the service but narrowly missed the deadline, or have further questions / special requests related to cancellation, refund, etc., please contact us directly via email (team@clinicaldigest.org). We will try our best to help.

Close Account

Payment:

• Is your online payment system secure?

As hundreds of thousands of other websites, we use Stripe.com and Paypal as our online payment systems. Paper Digest also maintains an internal security system to monitor unusual user activities. To ask payment related questions or learn more about our payment fraud detection efforts, please email us (team@clinicaldigest.org).

 

• How can I update my payment method?

Manage Payment Method

You can also let us know via email (team@clinicaldigest.org), we will reply with a link that you can follow to update your payment method.

 

• How does the recurring payment work?

(1) Most of our users are on monthly, half-yearly or yearly plans. We authorize Stripe to charge the membership fees on behalf of us at the beginning of each billing cycle. A user will receive a receipt if the payment is successful. The receipt mainly serves as a reminder for users to remind them that they are still paying for our service.
(2) If one wants to cancel the service, please cancel it before the end of the current billing cycle to avoid being charged for the next billing cycle. For example, if one created the account on Jan 15, the next billing cycle will start on Feb 15. In fact, we will keep the account valid till the end of the current billing cycle after cancellation. If one only wants to use the service for a couple of days, one can cancel the service immediately after signing up to avoid future charges.
(3) If the recurring payment fails for some reasons, the associated accounts will be deactivated automatically. If the affected users still wants to keep the account, please send us an email (team@clinicaldigest.org) to address the payment issue. Users can also choose to create new accounts (it is fine to use the same emails).

 

• The system says the account that I have been using does not exist or has been deactivated. What happened to my account?

It typically means that the account has been temporally closed. The most common reason for this is that Stripe cannot collect monthly/yearly payments from the account. Affected users can contact us to address the payment issue or simply create a new account (it is fine to use the same email).

Account Management:

• I forgot my password, how to recover it?

Password can be recovered using the following button:

Recover Password

 

• How to change my current password?

Password can be changed within the console under “Account | Change Password” or using the following button:

Change Password

 

• Can I share my account with my collegues?

Sharing accounts is not allowed. Engaging in this activity will lead to the suspension of accounts, and all associated machines or IP addresses involved in such an activity will be barred from accessing our services.

 

• Why does my account become “deactivated”?

There are several reasons why an account can be deactivated:

(1) Stripe cannot collect monthly/yearly payments from the account.
(2) When a recipient of our emails clicks the “Spam” button (or its equivalent, such as “junk”, “block”, “reject” buttons) in their email application, their email service provider (such as Yahoo, QQ, etc.) may send a warning message to us indicating this recipient has marked our emails as Spam. When we receive such emails, we will deactivate the complaining recipients to make sure such users will not be in your future email sends. The deactivation typically goes into effect within 24 hours.
(3) If our emails sent to a user are bounced back multiple times, the associated account will be deactivated.
(4) Policy violations. For example, the account is found to be associated with prohibited activities like account sharing (multiple people share one account), fraudulent transactions, etc.

If an account is deactivated, it will not be able to log in to the console. All deactivated accounts will be permanently deleted every few months. To continue using the service, affected users will have to create new accounts, or contact us to restore the previous accounts before they are permanently deleted.

System:

• How to check service status?

If your internet speed is low, you may see page hang up occasionally. This can be addressed by refreshing the page (F5) or making a hard refresh (Ctrl+F5). You can also check the service status using the following button:

Service Status

 

• Do you send out digests every day?

Digests are sent out Monday-Friday.

 

• Why my IP is blocked?

If suspicious activities are detected, we will block the related IP addresses. Affected users may contact us to explain what happened to lift the restrictions.

 

Literature Review:

• Do I need an account to use the literature review service?

For the time being, this service allow users to generate up to 5 reviews each day without sign in. After that, users will be redirected to the signin page.

 

• When I clicked on submit button, I received a message “Our literature review service is busy, please try again in a minute.”. What should I do?

Literature review service requires a lot of resources: CPU, Memory, Bandwidth, etc. To avoid overloading the service, we set a limit on #users that we can simultaneously serve. Once the limit is reached, the system will reject further requests and pop up the service busy message. Users can wait for a minute and click the submit button again. Based on our statistics, the chance to see this message is low: under 0.1%.

 

• How much time should I wait to receive literature review results?

It depends. 99% results are dynamically generated. Typically, it takes 5-6 seconds. Sometime, it may take up to 10 seconds. We also cache some review results for a couple of hours. If the review result is already in cache, users should get it immediately. Cache is refreshed frequently (typically in hours) to guarantee the results are up to date.

 

• How can I share the literature review results with my colleagues?

Once you are happy with the review results, click on “share results” under the submit button. This will create a direct link that you can share with your colleagues.

 

• Will review results remain the same for a while?

The review results could be different from hours ago. More specifically, 99% reviews are dynamically generated to include the most recent research work. We do have a cache to store some review results, and the cache will be refreshed every few hours to include the up to date information.

 
Others:

• Who is running clinicaldigest.org?

We are a group of researchers and engineers working on machine learning and natural language processing.

 

• How to contact clinicaldigest.org?

All questions, requests and comments can be sent to team@clinicaldigest.org.